STUDIO IS CLOSED FROM 21ST - 24TH JUNE. ALL ORDERS PLACED DURING THIS TIME WILL BE DISPATCHED FROM 25TH JUNE ONWARDS.

Returns

RETURNS

We hope you are happy with your purchase, but we understand that you may change your mind or the product doesn't match, so we offer a no quibble returns policy.

Returned items must adhere to the following conditions:

  • Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Custom Orders are exempt from the returns policy.
  • The customer is responsible for the cost of returning the item.
  • Please obtain Proof of Postage from the Post Office, or consider using a trackable service if the item is of a higher value.

 

 

Please get in touch at hello@elsierocks.com or complete the contact form below for return address details.

 

REFUNDS

Once your item is received, subject to the condition of the item, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.

 

Thanks for contacting us. We'll get back to you as soon as possible.